Terms & Conditions

Platform Specification – Multi-Category Online Learning Platform

  • Platform Name: AneoHub
  • Company Name: AneoTrade Ltd
  • Company Number: 16221118
  • VAT Number: 4850898704
  • Registered Address: 52A Westerham Road, Sevenoaks, TN13 2PZ, United Kingdom
  • Business Type: Multi-Category Online Learning Platform
  • Primary Markets: Global (users aged 15–65)
  • Primary Languages: English (course delivery), Mandarin (customer support)
  • Business Model: Direct-to-Consumer (B2C) Online Service

Governing Law

These Terms are governed by the laws of England and Wales.

Compliance & Risk Management

  • No restricted goods/services: Only legitimate online educational services are sold. No prohibited or high-risk content.
  • KYC & AML Compliance: All transactions monitored; large payments flagged for review.
  • Data Protection: GDPR compliant; customer data encrypted and stored securely; access restricted to authorised personnel.
  • Transparency: Full service descriptions, prices, and refund terms displayed publicly on the website.

Refund & Dispute Policy

  • Refund requests accepted within the policy timeframe stated on the website.
  • Refunds processed within 7–14 working days.
  • Dispute resolution via customer support and payment platform channels.

Customer Agreement

  1. Services Provided: Provider agrees to deliver online educational courses and related services as described on our website at the time of purchase.
  2. Customer Responsibilities: Customer agrees to provide accurate personal and payment information, attend scheduled classes punctually, and comply with all platform policies.
  3. Fees and Payments: Customer shall pay the fees specified at the time of purchase. All payments are due in full before the start of the course unless otherwise agreed.
  4. Cancellations and Refunds: Cancellations must be made in accordance with the Refund Policy.
  5. Use of Materials: All course materials are for personal use only and may not be shared or redistributed.
  6. Termination: Provider reserves the right to suspend or terminate the Customer’s account for violations of this Agreement or the Terms of Service.
  7. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of England and Wales.